Public Offer for Hosting Services (Terms of Service)

This document constitutes an official offer (Public Offer) of "AIRCOM MEDIA" S.R.L. (hereinafter referred to as the "Provider"), registered in accordance with the legislation of the Republic of Moldova, to any individual or legal entity (hereinafter referred to as the "Subscriber") who accepts this offer under the terms specified below.

1.1. Registration of the Subscriber on the abcd.host website or payment for services constitutes full and unconditional acceptance (acceptance) of the terms of this Offer, including the Appendices (AUP, Privacy Policy).
1.2. The Provider reserves the right to change the terms of the Offer without prior notice. The current version is always available on the website. Continued use of services after changes implies agreement with them.
1.3. Reseller Status. The Subscriber is notified and agrees that the Provider may use third-party infrastructure (OVH, Hetzner, Selectel data centers, etc.) to provide services. Violation of the rules of the aforementioned data centers is equivalent to a violation of this Offer.

2.1. By using the services (VPS, dedicated servers), the Subscriber agrees not to violate the laws of the Republic of Moldova and the country where the server is located.
2.2. The hosting and use of the following is strictly prohibited:

• Spam: Any mass mailings (email, sms, messengers), as well as advertising of resources hosted on Provider's servers via spam (Spamvertising).
• Malicious Software: Viruses, exploits, botnets, command centers (C&C), malware distribution.
• Illegal Content: Child pornography (CSAM), incest, bestiality, extremist materials, drug propaganda, unlicensed online pharmacies.
• Attacks and Hacking: Organization of DDoS attacks, outbound port scanning, brute force, phishing, carding, hacking of government and private resources.
• Mining: Cryptocurrency mining (Bitcoin, Ethereum, etc.) on virtual servers (VPS) is prohibited.
• Proxies and VPNs: Organization of public VPN services and open proxies without authorization.
• Load (for VPS): Constant CPU load over 90% is prohibited, as well as abnormal load on the disk subsystem (high IOPS) and network stack (high PPS) that degrades the performance of neighboring virtual machines. The Provider reserves the right to forcibly limit the priority of processes of such a server or offer a transition to a Dedicated Server.

2.3. IP Address Policy:

• Use of IP addresses not belonging to the Subscriber (IP spoofing) is prohibited.
• Fine: In case of intentional hijacking of foreign IPs or IPs being blacklisted (SpamHaus, ROKSO, etc.) through the Subscriber's fault, the Provider has the right to issue a fine ranging from 425 to 920 euros to cover damages and network reputation cleaning works. The service is blocked immediately.
• Regional Blockings: Unavailability of an IP address in certain regions (Kazakhstan, Turkmenistan, Russian Federation, China, etc.) due to actions of local authorities (Roskomnadzor and analogues) is not a violation of SLA and is not grounds for a refund.

2.4. Reaction to Complaints (Abuse):

• Upon receiving a complaint about content or server actions (Abuse report), the Provider forwards it to the Subscriber.
• The Subscriber is obliged to react and eliminate the violation within 24 hours (or faster if required by the upstream provider).
• In the absence of a reaction within the specified period, the IP address is blocked automatically until the circumstances are clarified. Downtime due to blocking because of complaints (abuse) is not subject to compensation.

3.1. The Provider undertakes to:

• Provide services in accordance with the selected tariff.
• Ensure the confidentiality of Subscriber data in accordance with the Law of the Republic of Moldova No. 133 "On Personal Data Protection".
• Notify about planned technical works 72 hours in advance (except for emergency situations).

3.2. The Provider has the right to:

• Suspend or terminate the provision of services immediately and without refund in case of violation of clause 2 (AUP).
• Limit channel bandwidth (Bandwidth) in case of abnormal network activity or DDoS attack on the Subscriber's server to protect the infrastructure.
• Request identity verification (KYC). The Subscriber is obliged to provide a copy of an identity document. Refusal or provision of false data entails account blocking.

3.3. The Subscriber undertakes to:

• Pay for services in a timely manner.
• Independently create backup copies (backups) of their data. The Provider is not responsible for the loss of Subscriber data.
• Monitor the security of their server (software updates, strong passwords). Responsibility for the hacking of the Subscriber's server by third parties lies with the Subscriber.

3.4. Dependence on Infrastructure Providers:

• The Subscriber acknowledges that services are provided based on the equipment of third parties (Data Centers).
• In case of changes in tariffs, technical conditions, or termination of service by the Data Center, the Provider has the right to unilaterally change the tariff conditions for the Subscriber or move the service to another location with similar characteristics, notifying about this 24 hours in advance.
• Refusal of the Data Center to service a specific server is not grounds for claims against the Provider.

3.5. Special Conditions for OVH Servers. When ordering services (VPS or dedicated servers) hosted on the OVHcloud data center infrastructure, the Subscriber is notified and agrees that server management may require its transfer to the Subscriber's personal technical account in the OVH system.

• Subscriber's Duty: The Subscriber undertakes to independently register and verify an account on the OVH platform to receive the service.
• Limitation of Liability: The Provider is not responsible for the Subscriber's inability to create, verify, or use an OVH account (including refusals of registration by OVH for regional or other reasons). The risk of inability to accept the service on the OVH side lies entirely with the Subscriber.

4.1. Services are provided on a 100% prepayment basis.
4.2. Refund Conditions:

• Refund is possible only if the service was not provided through the fault of the Provider (server not issued, resources do not match declared ones) within 24 hours after payment.
• To process a refund, the Subscriber is obliged to create a ticket and provide a copy of an identity document (for fraud protection).
• The refund amount is calculated only for the full unused period, minus payment system commissions.

4.3. Funds are NOT returned in the following cases:

• The Subscriber violated the rules of use (AUP), which led to blocking.
• Payment was made by cryptocurrency (Bitcoin, etc.), as payer identification is impossible.
• A service was purchased in the OVH data center - "Dedicated Server", "Virtual Server" (VPS), as these servers are paid for by the Provider in data centers without the right of cancellation.
• Problems on the Subscriber's side (inability to configure software, local internet provider blocks).
• Domain names, software licenses, IP addresses, and administration services.
• Refusal to accept OVH servers: If the Subscriber cannot accept access to the server (VPS/Dedicated) from the OVH data center due to the lack of a valid OVH account, problems with its verification, blocking by OVH, or technical transfer errors on the side of the Subscriber's receiving account. This condition is due to the fact that the Provider pays for these servers to the supplier (OVH) without the right to cancel the order.

4.4. Chargeback: In the event that the Subscriber initiates a payment dispute procedure (chargeback) with the bank, the account and all services will be blocked irrevocably, and data will be deleted.

5.1. Services are provided "AS IS". The Provider gives no guarantees of fitness of services for specific purposes of the Subscriber.
5.2. The maximum aggregate liability of the Provider for any claims is limited to the amount paid by the Subscriber for 1 (one) month of service use.
5.3. The Provider is not responsible for lost profits, business downtime, or indirect losses of the Subscriber arising from equipment failures, communication channel failures, or actions of third parties (including DDoS attacks).
5.4. The Provider is not responsible for failures in the operation of upstream providers (OVH, Hetzner, etc.) and force majeure circumstances.
5.5. Availability Guarantee (SLA). The Provider strives to ensure service availability at the level of 99.8% per month. The calculation of downtime does NOT include:

• Planned technical works (maintenance);
• Problems on the side of upstream providers (accidents in OVH, Hetzner data centers, etc.);
• DDoS attacks on the Subscriber's server resulting in IP blocking (blackholing); * Blockings by state authorities (RKN, etc.). Compensation for SLA violation is accrued only in the form of extending the lease term and cannot exceed 100% of the monthly cost of the service

6.1. The Provider processes the Subscriber's personal data (Full Name, IP, email, phone) for the purposes of executing the contract, invoicing, and complying with the requirements of the Law of the Republic of Moldova No. 133 "On Personal Data Protection".
6.2. Sub-processors (Third Parties). The Subscriber agrees that for the technical implementation of services, their encrypted data may be stored on the server equipment of the Provider's partners (Data Centers) located both in the Republic of Moldova and abroad (EU, USA, etc.). The Provider guarantees that it transfers only the minimum necessary amount of technical data to partners.
6.3. The storage period for access logs and account data is at least 36 months for security purposes and compliance with cybercrime legislation requirements.
6.4. Data may be transferred to law enforcement agencies of the Republic of Moldova or the country where the server is located only upon an official request, executed in strict accordance with applicable legislation.

7.1. The Parties will strive to resolve all disputes through negotiations via the ticket system (feedback).
7.2. Mandatory Claim Procedure. If it is impossible to reach an agreement in tickets, the Subscriber is obliged to send an official written claim to the legal address or official email of the Provider. The claim review period is 30 (thirty) calendar days.
7.3. If the dispute is not settled in the claim procedure, it is subject to submission for consideration to the judicial authorities of the city of Chisinau (Republic of Moldova). Applicable law — legislation of the Republic of Moldova. Language of proceedings — Romanian or Russian (at the discretion of the court).